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Browsing by Advisor Martins, Ana Lúcia

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Issue DateTitleAuthor(s)TypeAccess Type
2017Lean thinking in healthcare phlebotomy services: a case study10071/14601Simões, Natacha Maria VinhasmasterThesisopenAccess
12-Nov-2019Measuring patients' quality of life and the perceived quality in long term care services10071/19185Cabrita, Tatiana da CostamasterThesisopenAccess
5-Dec-2018Measuring perceived service quality and health-related quality of life in a long-term care institution10071/18263Mendes, Raquel Maria FernandesmasterThesisopenAccess
2012Measuring perceived service quality at portuguese healthcare centres: the moderating effect of outsourcing a core activity10071/6314Ramos, Catarina Filipa LopesmasterThesisrestrictedAccess
7-Dec-2018Measuring the association of perceived service quality and health-related quality of life: the case of a portuguese long-term care unit10071/18667Leal, Ana Sofia AnesmasterThesisopenAccess
12-Nov-2019A multi-scenario analysis to improve layout efficiency10071/19020Lobato, Simão DuartemasterThesisopenAccess
7-Dec-2018Perceived service quality and health-related quality of life in long-term care10071/18777Freire, Joana da SilvamasterThesisopenAccess
2012Plano de negócios: Glampdream10071/6688Fernandes, Maria Carolina SarmentomasterThesisrestrictedAccess
21-Dec-2016Quality is never out of fashion: measuring perceived service quality of portuguese apparel fashion retail and its benefits10071/13081Vieira, Joana Catarina da CostamasterThesisopenAccess
2012Reorganização do fluxo de fabrico: um caso de estudo10071/5953Pinto, Ramiro da SilvamasterThesisrestrictedAccess
2015Screening green initiatives for implementation: increasing a firm’s environmental performance in a green supply chain context10071/11561Matias, Filipe Duarte Costa Luís MartinsmasterThesisrestrictedAccess
2014The impact of lean initiatives on employees’ satisfaction: the case-study of a pilot project in a service company10071/9322Morgadinho, Ana Rita MarquesmasterThesisrestrictedAccess
21-Dec-2016Transitioning to a service-dominant logic: benefits and implications (the Mercedes-Benz after-sales service department case)10071/13484Lopes, Inês Catarina Beirão Catela ValadasmasterThesisopenAccess
27-Nov-2018Using BPM to improve it service management: an incident management case study10071/17889Pereira, João Manuel SilvamasterThesisopenAccess