Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/31616
Author(s): | Pereira, J. Alturas, B. Marques, C. |
Date: | 2024 |
Title: | Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards |
Journal title: | International Journal of Mobile Communications |
Volume: | 23 |
Number: | 3 |
Pages: | 376 - 392 |
Reference: | Pereira, J., Alturas, B., & Marques, C. (2024). Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards. International Journal of Mobile Communications, 23(3), 376-392. https://doi.org/10.1504/IJMC.2024.10061132 |
ISSN: | 1470-949X |
DOI (Digital Object Identifier): | 10.1504/IJMC.2024.10061132 |
Keywords: | Telemedicine Mobile applications Quality User satisfaction Software evaluation ISO standards |
Abstract: | This study focuses on assessing the satisfaction of telemedicine mobile application users. Four perspectives, namely acceptance, quality as a software product, content quality and usage quality are assessed. The applications selected in the study are from two Portuguese market leaders in the sector. A model is tested based on the ISO 25010:2011 and ISO 25012:2008, and data from a survey to gather the user's opinion of this type of mobile application. We conclude that there is a direct connection between the acceptance and the content quality of telemedicine application as well as the quality of the application as a product software, being possible to identify that the users consider the content and the application quality as fundamental factors to accept these applications. |
Peerreviewed: | yes |
Access type: | Embargoed Access |
Appears in Collections: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica |
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