Design science research with focus groups - a pragmatic meta-model

Abstract

Purpose – The purpose of this research paper is to present a pragmatic and systematic approach to conduct and document Design Science Research (DSR) activities with Focus Groups (FG), exploring its continuous usage and providing traceability between problem, requirements, solutions, and artifacts. Design/methodology/approach – To conduct the research and produce the meta-model for DSR with FG, a DSR approach was adopted using a conceptual model for Action Design Research already available. The artifact is the result from a specific literature review to define requirements, a careful design, and a refinement stage where it was widely used and tested in real IS implementation projects. Findings – The main outcome of this research is a specific meta-model for DSR with FG, that delivers new insights and practical guidelines for academics and professionals conducting and documenting real-world research and development initiatives deep-rooted in stakeholders’ participation. Rigorous and committed stakeholder engagement is a critical success factor in complex projects. The use of a meta-model enables to increase the process effectiveness, by framing debate and stimulating stakeholders’ participation. Research limitations/implications – The meta-model has been endorsed as a practical and useful artifact by the stakeholders participating in the IS projects where it was adopted. However, to fully demonstrate its capabilities and to become more robust, the model must be further used and tested in other application situations and environments. Originality/value – The usage of Focus Groups (FG) in Design Science Research (DSR) has already been proposed as an effective way, either to study artifacts, to propose improvements in its design, or to acknowledge the utility of those artifacts in field use. The paper provides a sound contribution to this line of research by presenting a meta-model that integrates process and data that may be used by researchers and practitioners to conduct their projects.