Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/25415
Author(s): | Faustino, J. Pereira, R. Alturas, B. Silva, M. M. da. |
Date: | 2020 |
Title: | Agile information technology service management with DevOps: An incident management case study |
Volume: | 13 |
Number: | 4 |
Pages: | 339 - 389 |
ISSN: | 1741-9174 |
DOI (Digital Object Identifier): | 10.1504/IJASM.2020.112331 |
Keywords: | Information technology Case study Interviews Document analysis Observation DevOps Incident management Application management Agile methodologies Service management |
Abstract: | This research aims to investigate how DevOps culture can be applied in the incident management process. The authors believe, based on experience as practitioners, that agile software development methodologies are fair enough to be used on Incident Management process, to quickly restore the business interruption. An application management team which solves incidents and applies DevOps practices was studied. Three data collection methods were used: interviews, document analysis and observation. This research provides novel findings supported by metrics and real experience implementing DevOps practices in incident management process. The novelty of the findings brings advantages for academics, and due to the exploratory nature of this research, it extends the body of knowledge. It also provides contributions for practitioners, by showing how these practices can be applied and the result of the implementation of these practices. Directions of future work are also presented. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Files in This Item:
File | Description | Size | Format | |
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article_78799.pdf | Versão Aceite | 1,35 MB | Adobe PDF | View/Open |
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