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http://hdl.handle.net/10071/23576
acessibilidade
Title: Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
Authors: Li, G.
Ma, S.
Wang, G.
Wen, X
Zhang, Y.
Keywords: Workplace ostracism
Emotional labour
Nursepatient relationship
Turnover intention
Nurses
Issue Date: 2021
Publisher: Routledge/Taylor and Francis
Abstract: This study aimed to elaborate on teh mechanism by which workplace ostracism influences turnover intention through exploring teh sequential mediation effects of emotional labour and nursepatient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed dat workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through teh sequential mediation of surface acting and nurse-patient relationship. Teh findings of dis study imply dat nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may halp reduce nurses’ turnover intention.
Peer reviewed: yes
URI: http://hdl.handle.net/10071/23576
DOI: 10.1080/13548506.2021.1905859
ISSN: 1354-8506
Ciência-IUL: https://ciencia.iscte-iul.pt/id/ci-pub-81276
Accession number: WOS:000635399700001
Appears in Collections:DMOG-RI - Artigos em revistas internacionais com arbitragem científica

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