Skip navigation
User training | Reference and search service

Library catalog

EDS
b-on
More
resources
Content aggregators
Please use this identifier to cite or link to this item:

acessibilidade

http://hdl.handle.net/10071/20913
acessibilidade
Title: Towards robotic process automation implementation: an end-to-end perspective
Authors: Santos, F.
Pereira, R.
Vasconcelos, J. B.
Keywords: Robotic process automation
Process automation
Business process management
Data science
Issue Date: 2020
Publisher: Emerald
Abstract: Purpose: Robotic process automation (RPA) seeks to automate business processes, using software robots that interact with systems through their user interface, improving efficiency and reducing costs. However, some critical steps, such as identifying processes suitable for RPA automation, can have a tremendous impact in organizations if a wrong process is selected. Therefore, the purpose of this paper is to provide an approach for analyzing RPA development in business organizations. Design/methodology/approach: This research presents a cohesive literature review about RPA, in order to identify RPA main concepts, which should be reported and considered in all RPA case studies. A model connecting the main elicited RPA concepts is presented as well as its evaluation and applicability grounded of past RPA case study (CS) analysis, using design science research. Findings: The results from this research show that most of the RPA main concepts gathered in the literature review are not reported in the selected RPA CSs. Originality/value: As RPA is a recent topic, literature lacks a synthetization of RPA main topics. This research aims to fill the gap on that, by identifying and synthesize the main topics related to RPA and proposing a model that connects the main RPA concepts, which can be used by researchers as a schema for conducting and writing RPA case studies.
Peer reviewed: yes
URI: http://hdl.handle.net/10071/20913
DOI: 10.1108/BPMJ-12-2018-0380
ISSN: 1463-7154
Ciência-IUL: https://ciencia.iscte-iul.pt/id/ci-pub-61864
Accession number: WOS:000524786200002
Appears in Collections:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

Files in This Item:
acessibilidade
File Description SizeFormat 
versão submetida.pdfVersão Aceite377.23 kBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Currículo DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.