Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/1163
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Campo DC | Valor | Idioma |
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dc.contributor.author | Alturas, Bráulio | - |
dc.date.accessioned | 2009-01-20T14:32:34Z | - |
dc.date.available | 2009-01-20T14:32:34Z | - |
dc.date.issued | 2004 | - |
dc.identifier.uri | http://hdl.handle.net/10071/1163 | - |
dc.description.abstract | The Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) has received considerable research attention, the literature reveals that the relationship between customer satisfaction and e-commerce has not yet been sufficiently studied. This research contributes to a better understanding of perceived risk and customer satisfaction arising from in-home shopping experience by using e-commerce in comparison with using other non store purchasing methods. This paper considers the role of perceived risk in consumer’s satisfaction and acceptance of e-commerce, and applies a quantitative approach attempts to provide some data on this relation. We then discuss aspects of importance for further extensions. | pt-PT |
dc.format.extent | 81484 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.language.iso | eng | pt-PT |
dc.publisher | IADIS - International Association for Development of the Information Society | pt-PT |
dc.rights | openAccess | pt-PT |
dc.subject | E-commerce | pt-PT |
dc.subject | Distribution channels | pt-PT |
dc.subject | Customer satisfaction | pt-PT |
dc.subject | Consumer behaviour | pt-PT |
dc.subject | Perceived risk | pt-PT |
dc.title | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk | pt-PT |
dc.type | conferenceObject | pt-PT |
dc.event.title | IADIS International Conference WWW/Internet 2004 | pt-PT |
dc.event.type | Conferência | pt-PT |
dc.event.location | Madrid, Espanha | pt-PT |
dc.event.date | 6-9 Outubro 2004 | pt-PT |
dc.pagination | 905-910 | pt-PT |
dc.publicationstatus | Publicado | pt-PT |
dc.peerreviewed | Sim | pt-PT |
Aparece nas coleções: | ISTAR-CRI - Comunicações a conferências internacionais |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Paper_25_IADIS2004.pdf | 79,57 kB | Adobe PDF | Ver/Abrir |
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