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http://hdl.handle.net/10071/7286
acessibilidade
Title: The effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel context
Authors: Loureiro, S.M.C.
Almeida, M.
Rita, P.
Keywords: Spa
Atmospheric cues
Relaxation
Involvement
Word-of-mouth
Satisfaction
Issue Date: Dec-2013
Publisher: Elsevier
Abstract: This paper aims to incorporate, for the first time, involvement as an antecedent of emotions, as well as, satisfaction as outcomes in the S-O-R model. The proposed model was tested into the context of health and wellness tourism, in particularly hotel thermal Spas. Therefore a questionnaire was built based on literature review and information provided by the managers of such facilities. The survey was conducted using a self-administrated questionnaire distributed to individuals who received Spa service experience in Portugal. Data was treated using the PLS approach. The results revealed that atmospheric cues and involvement are important antecedents of relaxation and pleasure. The feeling of relaxation is more important to lead to satisfaction than pleasure and pleasure does not impact directly and significantly on word-of-mouth. Relaxation is the core emotion in Spa context. This article also provides important managerial implications, limitations, and suggestions for future research.
Description: WOS:000328592100006 (Nº de Acesso Web of Science)
Peer reviewed: Sim
URI: https://ciencia.iscte-iul.pt/public/pub/id/13137
http://hdl.handle.net/10071/7286
ISSN: 0278-4319
Publisher version: The definitive version is available at: http://dx.doi.org/10.1016/j.ijhm.2013.04.011
Appears in Collections:BRU-RI - Artigo em revista científica internacional com arbitragem científica
DMOG-RI - Artigos em revistas internacionais com arbitragem científica

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