Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/7286
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dc.contributor.authorLoureiro, S. M. C.-
dc.contributor.authorAlmeida, M.-
dc.contributor.authorRita, P.-
dc.date.accessioned2014-05-21T10:10:56Z-
dc.date.available2014-05-21T10:10:56Z-
dc.date.issued2013-12-
dc.identifierhttp://dx.doi.org/10.1016/j.ijhm.2013.04.011en_US
dc.identifier.issn0278-4319por
dc.identifier.urihttps://ciencia.iscte-iul.pt/public/pub/id/13137en_US
dc.identifier.urihttp://hdl.handle.net/10071/7286-
dc.descriptionWOS:000328592100006 (Nº de Acesso Web of Science)-
dc.description.abstractThis paper aims to incorporate, for the first time, involvement as an antecedent of emotions, as well as, satisfaction as outcomes in the S-O-R model. The proposed model was tested into the context of health and wellness tourism, in particularly hotel thermal Spas. Therefore a questionnaire was built based on literature review and information provided by the managers of such facilities. The survey was conducted using a self-administrated questionnaire distributed to individuals who received Spa service experience in Portugal. Data was treated using the PLS approach. The results revealed that atmospheric cues and involvement are important antecedents of relaxation and pleasure. The feeling of relaxation is more important to lead to satisfaction than pleasure and pleasure does not impact directly and significantly on word-of-mouth. Relaxation is the core emotion in Spa context. This article also provides important managerial implications, limitations, and suggestions for future research.por
dc.language.isoengpor
dc.publisherElsevierpor
dc.rightsembargoedAccesspor
dc.subjectSpapor
dc.subjectAtmospheric cuespor
dc.subjectRelaxationpor
dc.subjectInvolvementpor
dc.subjectWord-of-mouthpor
dc.subjectSatisfactionpor
dc.titleThe effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel contextpor
dc.typearticleen_US
dc.pagination35-43por
dc.publicationstatusPublicadopor
dc.peerreviewedSimpor
dc.relation.publisherversionThe definitive version is available at: http://dx.doi.org/10.1016/j.ijhm.2013.04.011por
dc.journalInternational Journal of Hospitality Managementpor
dc.distributionInternacionalpor
dc.volume35por
degois.publication.firstPage35por
degois.publication.lastPage43por
degois.publication.titleInternational Journal of Hospitality Managementpor
dc.date.updated2014-05-21T10:08:44Z-
Aparece nas coleções:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica
DMOG-RI - Artigos em revistas internacionais com arbitragem científica

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