Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/32586
Autoria: Biscaia, R.
Ramos, R. F.
Yoshida, M.
Kim, Y.
Data: 2024
Título próprio: Service quality in spectator sports: A review and research agenda
Título da revista: International Journal of Consumer Studies
Volume: 48
Número: 6
Referência bibliográfica: Biscaia, R., Ramos, R. F., Yoshida, M., & Kim, Y. (2024). Service quality in spectator sports: A review and research agenda. International Journal of Consumer Studies, 48(6), Article e13086. https://doi.org/10.1111/ijcs.13086
ISSN: 1470-6423
DOI (Digital Object Identifier): 10.1111/ijcs.13086
Palavras-chave: Bibliometric analysis
Consumers
Fans
Intellectual structure
Service quality
Spectator sport
Resumo: Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analysed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles’ context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps, and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.
Arbitragem científica: yes
Acesso: Acesso Aberto
Aparece nas coleções:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

Ficheiros deste registo:
Ficheiro TamanhoFormato 
article_105081.pdf1,63 MBAdobe PDFVer/Abrir


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpaceOrkut
Formato BibTex mendeley Endnote Logotipo do DeGóis Logotipo do Orcid 

Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.