Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/31399
Registo completo
Campo DC | Valor | Idioma |
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dc.contributor.author | Ribeiro, P. | - |
dc.contributor.author | Ramos, R. F. | - |
dc.contributor.author | Moro, S. | - |
dc.date.accessioned | 2024-03-26T12:10:18Z | - |
dc.date.available | 2024-03-26T12:10:18Z | - |
dc.date.issued | 2024 | - |
dc.identifier.citation | Ribeiro, P., Ramos, R. F., & Moro, S. (2024). Restaurant containment measures and perceived service quality: Implications for future pandemics. Consumer Behavior in Tourism and Hospitality, 19(1), 116-130. https://doi.org/10.1108/CBTH-06-2023-0081 | - |
dc.identifier.issn | 2752-6666 | - |
dc.identifier.uri | http://hdl.handle.net/10071/31399 | - |
dc.description.abstract | Purpose: This study aims to identify the impact of restaurant pandemic mitigation measures on perceived service quality. Design/methodology/approach: A total of 15,251 reviews were collected from 300 TripAdvisor Lisbon restaurant Web pages between March 2020 and December 2021, when Covid-19 contingency measures were in place. Grounded on the online reviews, a word frequency matrix was created and used as input on partial least squares–structural equation modeling to test the proposed hypotheses. Findings: The results suggest that precaution measures, such as the Vaccination Certificate, negative tests and restaurant layout configuration, positively influenced perceived service quality and consumer satisfaction, moderated by consumers’ beliefs. Originality/value: This study provides relevant information for restaurant managers, which will help them implement strategies to guarantee service quality, consumer satisfaction and revisit intentions in future pandemic scenarios. | eng |
dc.language.iso | eng | - |
dc.publisher | Emerald | - |
dc.relation | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04466%2F2020/PT | - |
dc.relation | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F04466%2F2020/PT | - |
dc.rights | openAccess | - |
dc.subject | Future pandemics | eng |
dc.subject | Perceived service quality | eng |
dc.subject | Consumer satisfaction | eng |
dc.subject | Restaurants | eng |
dc.title | Restaurant containment measures and perceived service quality: Implications for future pandemics | eng |
dc.type | article | - |
dc.pagination | 116 - 130 | - |
dc.peerreviewed | yes | - |
dc.volume | 19 | - |
dc.number | 1 | - |
dc.date.updated | 2024-03-26T12:08:31Z | - |
dc.description.version | info:eu-repo/semantics/acceptedVersion | - |
dc.identifier.doi | 10.1108/CBTH-06-2023-0081 | - |
dc.subject.fos | Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação | por |
dc.subject.fos | Domínio/Área Científica::Ciências Sociais::Economia e Gestão | por |
iscte.subject.ods | Saúde de qualidade | por |
iscte.identifier.ciencia | https://ciencia.iscte-iul.pt/id/ci-pub-98885 | - |
iscte.alternateIdentifiers.scopus | 2-s2.0-85180824784 | - |
iscte.journal | Consumer Behavior in Tourism and Hospitality | - |
Aparece nas coleções: | ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Tamanho | Formato | |
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article_98885.pdf | 557,22 kB | Adobe PDF | Ver/Abrir |
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