Please use this identifier to cite or link to this item: http://hdl.handle.net/10071/29720
Author(s): Pimentel, L.
Mendes, M. R.
Editor: Su Mi Dahlgaard-Park
Jens J. Dahlgaard
Date: 2018
Title: A journey towards lean: The case of a small and medium-sized enterprise (SME)
Book title/volume: 21st QMOD-ICQSS Conference, Proceedings
Event title: 21st International Conference on Quality and Service Sciences
Reference: Pimentel, L., & Mendes, M. R. (2018). A journey towards lean: The case of a small and medium-sized enterprise (SME). Em S. M. Dahlgaard-Park, & J. J. Dahlgaard (Eds.). 21st QMOD-ICQSS Conference, Proceedings. Lund University Library Press. http://hdl.handle.net/10071/29720
ISBN: 978-91-7623-086-2
Keywords: Lean
Quality management
Total quality management
ISO 9001
ERP
Abstract: Purpose: The purpose of this paper is to examine whether it is feasible to implement Lean in a small and medium-sized enterprise (SME), although literature mentions that it is uncommon and unlikely. Additionally, this paper explores how Lean has been progressively applied to a single SME, if there is room for improvement and how it can be accomplished. Finally, this paper seeks to understand if Lean can be a part of the management system. Methodology: This investigation covers one SME in Portugal. It operates in the cold-refrigerator industry. A qualitative methodology was used to conduct the research, supported on a case study. Data were collected from tape-recorded interviews and from written documentation provided by the company. Findings: It was found that it is possible to implement Lean in a SME, despite some difficulties. Moreover, improvements on how to implement Lean in the field site were suggested, based on literature and on innovative practices found in the organisation. Concluding, Lean proved to be crucial to successfully implement a quality management system, dully integrated into the management system. Research Implication: This paper shows that SME’s can also apply Lean processes and techniques. This conclusion is very important for academics and for practitioners, particularly in manufacturing organisations. Originality/Value: There is a gap in the literature regarding the application of Lean in SME’s. Very little research has been conducted on this subject. This paper shows that SME’s can successfully implement Lean techniques.
Peerreviewed: yes
Access type: Open Access
Appears in Collections:BRU-CRI - Comunicações a conferências internacionais

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