Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/28246| Author(s): | Loureiro, S. M. C. Bilro, R. G. |
| Editor: | Dimitrios Buhalis |
| Date: | 2022 |
| Title: | Feeling economy |
| Book title/volume: | Encyclopedia of tourism management and marketing |
| Pages: | 229 - 231 |
| Reference: | Loureiro, S. M. C., & Bilro, R. G. (2022). Feeling economy. EM Dimitrios Buhalis (Eds.). Encyclopedia of tourism management and marketing (229-231). Edward Elgar Publishing. 10.4337/9781800377486.feeling.economy |
| ISBN: | 978-180-03774-8-6 |
| DOI (Digital Object Identifier): | 10.4337/9781800377486.feeling.economy |
| Keywords: | Feeling economy Mechanical intelligence Analytical intelligence Intuitive intelligence Empathic intelligence Feeling artificial intelligence |
| Abstract: | The feeling economy is “an economy in which the total employment and wages attributable to feeling tasks exceed the total employment and wages attributable to thinking or mechanical tasks” (Huang, Rust, and Maksimovic, 2019, p. 44). In 2020 we are still living in a thinking economy in which were managers of the travel and hospitality industry value more analytical than empathic capabilities for their operational employees. However, increasingly artificial intelligence (AI) algorithms and AI robots are assuming analytical tasks (thinking) and managers and employees are using more and more their interpersonal, communicational, and empathic (feeling) capabilities to perform tasks. Feeling economy is an era where emphatic capabilities become more relevant than ever before. Researchers expect that the transition from thinking to feeling economy occur in 2036. |
| Peerreviewed: | yes |
| Access type: | Open Access |
| Appears in Collections: | BRU-CLI - Capítulos de livros internacionais |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| bookPart_81503.pdf | 418,56 kB | Adobe PDF | View/Open |
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