Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/25499
Author(s): | Simões, R. V. Melo, G. Brito e Abreu, F. Oliveira. T. |
Editor: | Paiva, A. C. R., Cavalli, A. R., Martins, P. V., Pérez-Castillo, R. |
Date: | 2021 |
Title: | Towards understanding quality-related characteristics in knowledge-intensive processes: A systematic literature review |
Volume: | 1439 |
Pages: | 197 - 207 |
Event title: | 14th International Conference on the Quality of Information and Communications Technology, QUATIC 2021 |
ISSN: | 1865-0929 |
ISBN: | 978-3-030-85347-1 |
DOI (Digital Object Identifier): | 10.1007/978-3-030-85347-1_15 |
Keywords: | Knowledge-intensive processes Knowledge intensive business process Process flexibility KIP quality |
Abstract: | Context: Contemporary process management systems have been supporting users during the execution of repetitive, predefined business processes. Many business processes are no longer limited to explicit business rules as processes can be unpredictable, knowledge-driven and emergent. In recent years, knowledge-intensive processes (KIPs) have become more important for many businesses. However, quality-related aspects of these processes are still scarce. Therefore, it is hard to evaluate these types of processes in terms of their quality. Objective: In this paper, we present a Systematic Literature Review aiming at investigating and reporting quality-related aspects of KIPs. Results: We identified in the selected studies the characteristics and methods related to KIPs. Although several papers present quality aspects of processes, literature still lacks directions on the quality-related approaches in KIPs. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | ISTAR-CRI - Comunicações a conferências internacionais |
Files in This Item:
File | Description | Size | Format | |
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conferenceobject_83109.pdf | Versão Aceite | 337,55 kB | Adobe PDF | View/Open |
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