Skip navigation
User training | Reference and search service

Library catalog

EDS
b-on
More
resources
Content aggregators
Please use this identifier to cite or link to this item:

acessibilidade

http://hdl.handle.net/10071/22293
acessibilidade
Title: Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
Authors: Piccinelli, S.
Moro, S.
Rita, P.
Keywords: COVID-19
Coronavirus
Pandemic
Online comments
Air-travelers
Italy
Issue Date: 2021
Publisher: Elsevier
Abstract: This research aims to assess air travelers' concerns affected by the Coronavirus pandemic, expressed in the comments they wrote online. A sample of 639 comments written on the Italian National Consumer Union website and related to the airline industry was assessed through an automated sentiment analysis in this study. The achieved results showed that travelers' concerns were directed mainly towards compensations, cancellations, and COVID-19 and at the same time, they had mixed and unpredictable feelings. This element suggests that consumers may have understood that airline companies are facing unsustainable cash-flow and revenue situations. Moreover, all our hypotheses, grounded on existing literature, were refuted. Accordingly, we argue that the actual context prevents assessments based on previous assumptions, and studies related to the impact of COVID-19 need to be conducted anew.
Peer reviewed: yes
URI: http://hdl.handle.net/10071/22293
DOI: 10.1016/j.tourman.2021.104313
ISSN: 0261-5177
Ciência-IUL: https://ciencia.iscte-iul.pt/id/ci-pub-80580
Appears in Collections:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

Files in This Item:
acessibilidade
File Description SizeFormat 
2021_TourismManagement-PiccinelliMoroRita-PostPrint.pdfVersão Aceite1.03 MBAdobe PDFView/Open    Request a copy


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Currículo DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.