Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/21404
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dc.contributor.authorMoro, S.-
dc.contributor.authorEsmerado, J.-
dc.date.accessioned2021-01-20T16:04:50Z-
dc.date.available2021-01-20T16:04:50Z-
dc.date.issued2021-
dc.identifier.issn1757-9880-
dc.identifier.urihttp://hdl.handle.net/10071/21404-
dc.description.abstractPurpose: This study aims to propose a model to explain online review helpfulness grounded on both previously identified constructs (e.g. review length) and new ones, which have been analyzed in other online reviews’ contexts but not to explain helpfulness. Design/methodology/approach: A total of 112,856 reviews published in TripAdvisor about 21 Las Vegas hotels were collected and a random forest model was trained to assess if a review has received a helpful vote or not. Findings: After confirming the validity of the proposed model, each of the constructs was evaluated to assess its contribution to explaining helpfulness. Specifically, a newly proposed construct, the response lag of the manager’s replies to reviews, was among the most relevant constructs. Originality/value: The achieved results suggest that hoteliers should invest not only in responding to the most interesting reviews from the hotel’s perspective but also that they should do it quickly to increase the likeliness of the review being considered helpful to others.eng
dc.language.isoeng-
dc.publisherEmerald-
dc.relationinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04466%2F2020/PT-
dc.relationinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F04466%2F2020/PT-
dc.rightsopenAccess-
dc.subjectOnline reviewseng
dc.subjectHelpfulnesseng
dc.subjectHospitalityeng
dc.subjectSocial mediaeng
dc.subjectTripAdvisoreng
dc.titleAn integrated model to explain online review helpfulness in hospitalityeng
dc.typearticle-
dc.pagination239 - 253-
dc.peerreviewedyes-
dc.journalJournal of Hospitality and Tourism Technology-
dc.volume12-
dc.number2-
degois.publication.firstPage239-
degois.publication.lastPage253-
degois.publication.issue2-
degois.publication.titleAn integrated model to explain online review helpfulness in hospitalityeng
dc.date.updated2021-08-05T09:50:49Z-
dc.description.versioninfo:eu-repo/semantics/acceptedVersion-
dc.identifier.doi10.1108/JHTT-01-2020-0026-
dc.subject.fosDomínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informaçãopor
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Outras Ciências Sociaispor
iscte.subject.odsIndústria, inovação e infraestruturaspor
iscte.identifier.cienciahttps://ciencia.iscte-iul.pt/id/ci-pub-75334-
iscte.alternateIdentifiers.wosWOS:000604110500001-
iscte.alternateIdentifiers.scopus2-s2.0-85098077794-
Aparece nas coleções:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

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