Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/16355| Author(s): | Amoriom, M. Loureiro, S. M. C. |
| Date: | 2017 |
| Title: | Effect of website performance expectancy on customer satisfaction: online fashion performance |
| Pages: | 536-539 |
| DOI (Digital Object Identifier): | 10.15444/GFMC2017.06.07.02 |
| Keywords: | Information quality Usability Performance expectancy Customer satisfaction |
| Abstract: | This study builds on prevalent approaches of extending the applications of importance performance analysis (IPA) tool. Thus, we analyse the influence of Performance expectancy on Customer Satisfaction. The instruments employed were adapted from previous studies and pilot tested with a group of master students to verify clarity of meaning and comprehension. Findings reveal the stronger influence of three factor that emerge from performance expectancy: Usability, Reliability, Information Quality. |
| Peerreviewed: | yes |
| Access type: | Open Access |
| Appears in Collections: | BRU-CRI - Comunicações a conferências internacionais |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| EFFECT_OF_WEBSITE_PERFORMANCE_EXPECTANCY_ON_CUSTOM.pdf | 311,56 kB | Adobe PDF | View/Open |
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