Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/15725
Author(s): | de Almeida, P. P. |
Date: | 2005 |
Title: | The ‘servicelization’ of societies: Towards new paradigms in work organization |
Journal title: | Portuguese Journal of Social Science |
Volume: | 4 |
Number: | 2 |
Pages: | 63-79 |
Reference: | de Almeida, P. P. (2002). The ‘servicelization’ of societies: Towards new paradigms in work organization. Portuguese Journal of Social Science, 4(2), 63-79. http://dx.doi.org/10.1386/pjss.4.2.63/1 |
ISSN: | 1476-413X |
DOI (Digital Object Identifier): | 10.1386/pjss.4.2.63/1 |
Keywords: | Co-production Complex organizational contexts Net-economy Service enterprise Servicelization Sociology of Work |
Abstract: | This article proposes an alternative to the theoretical framework for the approaches to phenomena of the servicelization of work in complex organizational contexts. In contradiction to the models which question the industrialization processes, theoretical paradigms are presented which highlight integration in the analyses of new concepts of work, such as co-production, the supremacy of the client/user, the evaluation of organizational performances and competence logic. Finally, a model of the service enterprise is presented with its alternative configurations in a proposal for empirical application, some of which is now being carried out in Portugal. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | CIES-RI - Artigos em revistas científicas internacionais com arbitragem científica PJSS-R - Artigos em revistas científicas |
Files in This Item:
File | Description | Size | Format | |
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The Servicelization of Societies_Author.pdf | Pós-print | 728,04 kB | Adobe PDF | View/Open |
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