Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/15718
Author(s): | Almeida, P. P. |
Date: | 2008 |
Title: | Technology and the ‘servicelisation’ of labour: from immateriality to innovative uncertainty |
Volume: | 7 |
Number: | 2 |
Pages: | 103-114 |
ISSN: | 1476-413X |
DOI (Digital Object Identifier): | 10.1386/pjss.7.2.103_1 |
Keywords: | Servicelisation Service economy Immateriality Logic of service Networks |
Abstract: | This article discusses the concepts of ‘servicelisation’ of labour and innovation incomplex organisational contexts. We consider that, at the present stage of societaldevelopment, the expansion of services itself represents the course from one industrialmodel to another, i.e. to a set of ways or methods of producing that are different.It is thus possible to speak of a ‘configuration of users’. In a ‘service economy’, theservice products are global and are not generally decomposable, so that it is thecustomer/user who assesses the satisfaction involved in consuming them, even beingable to intervene in their production. Besides, technology and immateriality are nowfundamental to the service logic. This article also proposes some alternative ways foranalysing the organisational structures dealing with such new phenomena. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | CIES-RN - Artigos em revistas científicas nacionais com arbitragem científica |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Technology and the ‘servicelization’ of labour_Author.pdf | Pós-print | 506,71 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.