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Title: Enterprise resource planning adoption and satisfaction determinants
Authors: Costa, C. J.
Ferreira, E.
Fernando Bento
Aparicio, M.
Keywords: Enterprise resource planning
User satisfaction
Issue Date: 2016
Publisher: Pergamon/Elsevier
Abstract: Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.
Peer reviewed: yes
DOI: 10.1016/j.chb.2016.05.090
ISSN: 0747-5632
Accession number: WOS:000382340000071
Appears in Collections:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

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