Please use this identifier to cite or link to this item: http://hdl.handle.net/10071/9698
Author(s): Mourão, R.
Miranda, S.
Date: 2015
Title: Organizational communication and performance appraisal: the organizational communication under 360º evaluation
Volume: 13
Number: 3-4
Pages: 13 - 22
ISSN: 2328-6261
DOI (Digital Object Identifier): 10.18848/2328-6261/CGP/v13i3-4/40191
Keywords: Performance appraisal
Organizational communication
360º evaluation
Abstract: Organizational communication and performance appraisal are essential to human resources management. Organizational communication has been relevant in organizations, especially because globalization and competitiveness create more permanent contact between employees (Miller, 2011). In turn, performance appraisal has been shown to be essential to organizational effectiveness (Proctor and Doukakis, 2003). However, traditional performance evaluation has some limitations (e.g. quotation mistakes associated with the subjectivity of evaluators) (Caetano, 2008). To prevent these limitations, it is important to be aware of 360° evaluation, a specific evaluation method that considers more than one appraiser (Brutus and Gorriti, 2005), and permits to control any eventual idiosyncrasies (Oh and Mount, 2011). This evaluation method is more frequent in organizations with a hierarchical structure of bottom-up (i.e., greater sharing of power) (Brutus and Brassard, 2005). It is expected that the 360° evaluation may be useful to create a better organizational communication, because communication failures tend to occur in organizations with a strong hierarchical structure, due to lower sharing of power among different organizational actors (Felts, 1992). In this case, we describe a theoretical review of these topics, because they have been rarely reported in literature and may be related to each other. In this way, we will present the results of interviews with two experts in the field of organizational communication. These results are important to define organizational communication and 360° evaluation and to create an analysis model about these topics.
Peerreviewed: yes
Access type: Embargoed Access
Appears in Collections:CIES-RI - Artigos em revistas científicas internacionais com arbitragem científica

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