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http://hdl.handle.net/10071/7945
acessibilidade
Title: Performance evaluation methods in the hotel industry
Authors: Nunes, C.
Machado, M.
Keywords: Performance evaluation
Hotel industry
Management accounting
Tableau de Bord
Balanced Scorecard
Issue Date: 2014
Publisher: UALg ESGHT
Abstract: This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.
Peer reviewed: Sim
URI: https://ciencia.iscte-iul.pt/public/pub/id/12528
http://hdl.handle.net/10071/7945
ISSN: 2182-8458
Appears in Collections:BRU-RI - Artigo em revista científica internacional com arbitragem científica

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