Optimizing employee engagement and job satisfaction in a portuguese IPSS organization: An hr consultant´s perspective

Abstract

The motivation behind this study project is the conviction that by focusing on employee engagement and satisfaction, IPSS firms may maximize both their societal impact and internal efficiency. It also highlights the critical part played by IPSS employees in promoting compassion, dignity, and social justice in Portuguese communities. Within a Portuguese IPSS organization, this project intends to investigate, analyse, and intervene in the areas of employee engagement and job satisfaction. This Human Resources Consultancy project was carried out with the purpose of analysing and improving people management practices in order to optimize organizational performance and promote a healthier and more productive working environment. The target of this project is to suggest practical, tailored recommendations that will help the institution strengthen its HR processes and, consequently, its ability to fulfil its mission effectively. Human Resources Management plays a fundamental role in the sustainability and long-term success of any organization. Employees are valuable assets that drive the institution's mission and ensure that it continues to fulfil its commitment to the community. Essentially, the ambition of this project is to shed light on the several aspects of employee engagement and satisfaction inside a Portuguese IPSS organization. By doing this, it aspires to improve the knowledge in this field and, more significantly, provide useful information that will motivate progress in the IPSS industry and the communities it serves. The work is organized into several chapters: introduction to the problematic in the IPSS in study; literature review, for the presentation of the main concepts that will help sustain a theoretical basis for further analysis, such as the IPSS relevance, HRM Practices importance and JDR Model application; Methodology & Diagnosis, with the measures used, which includes analysis of qualitative and quantitative data collected through interviews and questionnaires; the Organization´s Description, in terms of its internal policies regarding the employees´ happiness;; the Results and following Discussion; and Intervention Proposal for the improvement of the Institution´s policies.