Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/32397
Author(s): | Tavares de Carvalho, P. Reis, E. |
Editor: | Cláudia Seabra Rita Peres Sofia Almeida Susana Mesquita |
Date: | 2023 |
Title: | Japanese income tourism: The Portuguese luxury hospitality management strategy (before and after Covid-19) |
Book title/volume: | DSOTT'2023, Book of Abstracts |
Event title: | Diversity and sustainability: Opportunities and threats |
Reference: | Tavares de Carvalho, P., & Reis, E. (2023). Japanese income tourism: The Portuguese luxury hospitality management strategy (before and after Covid-19). In C. Seabra, R. Peres, S. Almeida, & S. Mesquita (Eds.). DSOTT'2023, Book of Abstracts (pp. 58-58). Universidade de Coimbra. http://hdl.handle.net/10071/32397 |
Abstract: | This study examines the service quality of luxury hotels operating in Portugal, identifying the factors behind Japanese customers’ satisfaction or dissatisfaction with hotel attributes. The study was based on qualitative and quantitative research methods, taking a four-step approach: first, the relevant literature was reviewed for a better understanding of Japanese culture, Japanese tourists, and the keys to success of Japanese and hotel management; second, content analysis was conducted of Japanese online reviews to compare satisfaction and dissatisfaction with hotel attributes. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | BRU-CRI - Comunicações a conferências internacionais |
Files in This Item:
File | Size | Format | |
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conferenceObject_105804.pdf | 1,94 MB | Adobe PDF | View/Open |
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