Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/32316| Author(s): | Brochado, A. Souto, J. Brochado, F. |
| Date: | 2021 |
| Title: | Dimensions of sustainable tour experiences |
| Journal title: | Journal of Quality Assurance in Hospitality and Tourism |
| Volume: | 22 |
| Number: | 5 |
| Pages: | 625 - 648 |
| Reference: | Brochado, A., Souto, J., & Brochado, F. (2021). Dimensions of sustainable tour experiences. Journal of Quality Assurance in Hospitality and Tourism, 22(5), 625-648. https://doi.org/10.1080/1528008X.2020.1827479 |
| ISSN: | 1528-008X |
| DOI (Digital Object Identifier): | 10.1080/1528008X.2020.1827479 |
| Keywords: | Sustainable tour Sustainable tourism Content analysis Web review |
| Abstract: | Tour operators are crucial to supply chain management within sustainable tourism. This research sought to identify sustainable tour dimensions from the tourists’ perspective. The sample comprised 878 post-experience online reviews of 20 tours across Portugal, written by tourists from different countries. Mixed content analysis methods (i.e., qualitative narrative and quantitative computer-assisted analyses) produced results used to generate a concept map of 12 themes: tour, guide, experience, hike, service, food, recommendation, fun, return, walk, difference, and wildlife. Each theme contains concepts related to service quality and experience dimensions. The findings provide a better understanding of how tourists perceive sustainable tour experiences. |
| Peerreviewed: | yes |
| Access type: | Open Access |
| Appears in Collections: | DINÂMIA'CET-RI - Artigos em revistas internacionais com arbitragem científica |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| article_75029.pdf | 626,42 kB | Adobe PDF | View/Open |
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