Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/32309
Autoria: | Mohsin, A. Brochado, A. Rodrigues, H. |
Data: | 2023 |
Título próprio: | Mind the gap: A critical reflection on hotel employee turnover |
Título da revista: | International Journal of Contemporary Hospitality Management |
Volume: | 35 |
Número: | 7 |
Paginação: | 2481 - 2495 |
Referência bibliográfica: | Mohsin, A., Brochado, A., & Rodrigues, H. (2023). Mind the gap: A critical reflection on hotel employee turnover. International Journal of Contemporary Hospitality Management, 35(7), 2481-2495. http://doi.org/10.1108/IJCHM-03-2022-0295 |
ISSN: | 0959-6119 |
DOI (Digital Object Identifier): | 10.1108/IJCHM-03-2022-0295 |
Palavras-chave: | Hotel industry Human resource management Intention to leave Staff turnover Staff loyalty Hospitality |
Resumo: | Purpose: This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff. Design/methodology/approach: A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels. Findings: The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities). Research limitations/implications: The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors. Originality/value: This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications. |
Arbitragem científica: | yes |
Acesso: | Acesso Aberto |
Aparece nas coleções: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica DINÂMIA'CET-RI - Artigos em revistas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Tamanho | Formato | |
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article_91834.pdf | 515,39 kB | Adobe PDF | Ver/Abrir |
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