Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/32309
Registo completo
Campo DC | Valor | Idioma |
---|---|---|
dc.contributor.author | Mohsin, A. | - |
dc.contributor.author | Brochado, A. | - |
dc.contributor.author | Rodrigues, H. | - |
dc.date.accessioned | 2024-09-06T13:35:31Z | - |
dc.date.available | 2024-09-06T13:35:31Z | - |
dc.date.issued | 2023 | - |
dc.identifier.citation | Mohsin, A., Brochado, A., & Rodrigues, H. (2023). Mind the gap: A critical reflection on hotel employee turnover. International Journal of Contemporary Hospitality Management, 35(7), 2481-2495. http://doi.org/10.1108/IJCHM-03-2022-0295 | - |
dc.identifier.issn | 0959-6119 | - |
dc.identifier.uri | http://hdl.handle.net/10071/32309 | - |
dc.description.abstract | Purpose: This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff. Design/methodology/approach: A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels. Findings: The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities). Research limitations/implications: The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors. Originality/value: This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications. | eng |
dc.language.iso | eng | - |
dc.publisher | Emerald | - |
dc.rights | openAccess | - |
dc.subject | Hotel industry | eng |
dc.subject | Human resource management | eng |
dc.subject | Intention to leave | eng |
dc.subject | Staff turnover | eng |
dc.subject | Staff loyalty | eng |
dc.subject | Hospitality | eng |
dc.title | Mind the gap: A critical reflection on hotel employee turnover | eng |
dc.type | article | - |
dc.pagination | 2481 - 2495 | - |
dc.peerreviewed | yes | - |
dc.volume | 35 | - |
dc.number | 7 | - |
dc.date.updated | 2024-09-06T14:34:09Z | - |
dc.description.version | info:eu-repo/semantics/acceptedVersion | - |
dc.identifier.doi | 10.1108/IJCHM-03-2022-0295 | - |
dc.subject.fos | Domínio/Área Científica::Ciências Sociais::Economia e Gestão | por |
dc.subject.fos | Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais | por |
iscte.subject.ods | Trabalho digno e crescimento económico | por |
iscte.identifier.ciencia | https://ciencia.iscte-iul.pt/id/ci-pub-91834 | - |
iscte.alternateIdentifiers.wos | WOS:WOS:000892605900001 | - |
iscte.alternateIdentifiers.scopus | 2-s2.0-85143443555 | - |
iscte.journal | International Journal of Contemporary Hospitality Management | - |
Aparece nas coleções: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica DINÂMIA'CET-RI - Artigos em revistas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Tamanho | Formato | |
---|---|---|---|
article_91834.pdf | 515,39 kB | Adobe PDF | Ver/Abrir |
Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.