Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/27174| Author(s): | Loureiro, S. M. C. Bilro, R. G. Neto, D. |
| Date: | 2023 |
| Title: | Working with AI: Can stress bring happiness? |
| Journal title: | Service Business |
| Volume: | 17 |
| Pages: | 233 - 255 |
| Reference: | Loureiro, S. M. C., Bilro, R. G., Neto, D. (2023). Working with AI: Can stress bring happiness? Service Business, 17, 233-255. http://dx.doi.org/10.1007/s11628-022-00514-8 |
| ISSN: | 1862-8516 |
| DOI (Digital Object Identifier): | 10.1007/s11628-022-00514-8 |
| Keywords: | Employee engagement Artificial intelligence Benign stress Employee happiness Self-esteem |
| Abstract: | This paper explores the effect of artificial intelligence (AI) on employee happiness and proposes a model founded on stress and coping theory to analyze the effect of benign stress on employee happiness and its indirect effect via employee engagement. It combines semi-structured interviews with employees working alongside AI algorithms and agents and surveys 200 employees to assess the proposed model. The results demonstrate that incorporating AI in the workplace can generate stress and affect human well-being but can also be a motivational factor instead of a concern, and that employee engagement plays an essential role in mediating the relationship. |
| Peerreviewed: | yes |
| Access type: | Open Access |
| Appears in Collections: | BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| article_91410.pdf | 502,4 kB | Adobe PDF | View/Open |
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