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Issue Date | Title | Author(s) | Type | Access Type |
---|---|---|---|---|
2015 | Daily hassles and uplifts at work: Affective and cognitive processes and outcomes on subjective well-being | Silva, Ana Luísa Junça da | Doctoral Thesis | Restricted Access |
2015 | Emotional contagion in voice-to-voice service encounters: A dynamic approach to the influence of customers on employees’ behavior and welfare | Lopes, Maria Rita Rueff Negrão Mendonça | Doctoral Thesis | Restricted Access |
2013 | Research on internal service based CTS team performance management | Zhang Yunhai | Doctoral Thesis | Open Access |
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