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http://hdl.handle.net/10071/16638
acessibilidade
Title: A productivity dashboard for hospitals: an empirical study
Authors: Pestana, M.
Pereira, R.
Moro, S.
Editors: Wrycza S., Maślankowski J.
Keywords: Business intelligence
Dashboards
Health information systems
Hospital management
KPIs
Issue Date: 2018
Publisher: Springer
Abstract: Health information systems are key assets in managing health units’ daily operations. Nevertheless, literature is scarce concerning information systems for increasing and managing hospital productivity. This study aims at filling such gap through an empirical research based on large Portuguese hospital. Specifically, a dashboard prototype is proposed addressing productivity indicators in areas such as assistance, hospitalization, surgery, among others. This dashboard is tuned using a design science research approach where health experts successively validate the prototype. Interviews are conducted to assess the benefits of using our proposal to manage productivity on a daily basis.
Peer reviewed: yes
URI: https://ciencia.iscte-iul.pt/id/ci-pub-50014
DOI: 10.1007/978-3-030-00060-8_14
ISBN: 978-3-030-00059-2
ISSN: 1865-1348
Appears in Collections:ISTAR-CRI - Comunicações a conferências internacionais

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