Please use this identifier to cite or link to this item:
http://hdl.handle.net/10071/16425
Author(s): | Lopes, S. Vidal, F. Brochado, A. |
Date: | 2017 |
Title: | Is there room in hospitals for hospitality? |
Pages: | 332-345 |
Event title: | 7th Advances in Hospitality and Tourism Marketing and Management (AHTMM) |
ISBN: | 978-0-9964244-2-4 |
Keywords: | Hospitality Hospitals Service provision In-depth interviews Content analysis |
Abstract: | This paper discusses the concept of hospitality in hospitals. Hospitals and hotels are excellent environments in which to study hospitality given the frequency and importance of interactions between service providers and clients. The research results reported are based on data gathered in indepth interviews conducted with hospital managers, doctors, nurses and patients. In this way, deeper insights were gained into areas of convergence between the tourism and health sectors. A content analysis of the interviews revealed the main dimensions of hospitality in the context of hospitals and healthcare. |
Peerreviewed: | yes |
Access type: | Open Access |
Appears in Collections: | BRU-CRI - Comunicações a conferências internacionais CRIA-CRI - Comunicações a conferências internacionais |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
2017-7th-AHTMM-Proceedings.pdf | 335,68 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.