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Title: Organizational Learning in the Hotel Industry: an eclectic instrument of measurement
Authors: Fernandes, A. L.
Laureano, R. M. S.
Alturas, B.
Keywords: Organizational Learning
Hotel Industry
Confirmatory Factor Analysis
Issue Date: 2018
Publisher: Escola Superior de Gestão, Hotelaria e Turismo. Universidade do Algarve
Abstract: Organizational Learning, despite being a widely debated topic in the literature on management, regarding the hotel industry still suffers from scattered information. This study was conducted with 295 professionals, among them managers and employees of hotels in Brazil and Portugal in order to validate a measuring instrument of organizational learning, properly adapted for hotel industry, and identify differences in the degree of efficiency of the organizational learning process between hotels of different categories, and between managers and employees. Initially a content validation with representatives of the hotel industry was made, than a confirmatory factor analysis was performed. As a result, we obtained a scale with 4 factors and 12 items, which was able to identify differences in the level of organizational learning between hotels and between managers and employees. There is evidence that the ability of individuals and groups to learn is encouraged, but is not being achieved in full in this industry, and that the most critical part of the process involves the dimension of creation and knowledge management in this industry.
Peer reviewed: yes
DOI: 10.18089/tms.2018.14202
ISSN: 2182-8458
Appears in Collections:BRU-RN - Artigos em revistas científicas nacionais com arbitragem científica
ISTAR-RN - Artigos em revistas científicas nacionais com arbitragem científica

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