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acessibilidade

http://hdl.handle.net/10071/12188
acessibilidade
Title: Model-Driven Service Level Management
Authors: Correia, Anacleto Cortez e
Brito e Abreu, Fernando
Keywords: IT Service Management
ITIL
SLA
MDA
DSL
NFR
BPMN
Issue Date: 2010
Publisher: Springer-Verlag
Abstract: Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
Peer reviewed: yes
URI: http://dx.doi.org/10.1007/978-3-642-13986-4_10
https://ciencia.iscte-iul.pt/public/pub/id/18679
http://hdl.handle.net/10071/12188
ISBN: 978-3-642-13985-7
ISSN: 10.1007/978-3-642-13986-4_10
Appears in Collections:CTI-CLI - Autoria de capítulos de livros internacionais

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