Model-Driven Service Level Management

Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/12188

Autoria:	Correia, Anacleto Cortez e Brito e Abreu, Fernando
Data:	2010
Título próprio:	Model-Driven Service Level Management
Volume:	6155
Número:
Paginação:	85-88
ISSN:	10.1007/978-3-642-13986-4_10
ISBN:	978-3-642-13985-7
Palavras-chave:	IT Service Management ITIL SLA MDA DSL NFR BPMN
Resumo:	Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
Arbitragem científica:	yes
Acesso:	Acesso Embargado
Aparece nas coleções:	CTI-CLI - Capítulos de livros internacionais