Model-Driven Service Level Management

Correia, Anacleto Cortez e; Brito e Abreu, Fernando

Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/12188

Registo completo

Campo DC	Valor	Idioma
dc.contributor.author	Correia, Anacleto Cortez e	-
dc.contributor.author	Brito e Abreu, Fernando	-
dc.date.accessioned	2016-12-07T14:29:02Z	-
dc.date.available	2016-12-07T14:29:02Z	-
dc.date.issued	2010	-
dc.identifier.isbn	978-3-642-13985-7	-
dc.identifier.issn	10.1007/978-3-642-13986-4_10	-
dc.identifier.uri	http://dx.doi.org/10.1007/978-3-642-13986-4_10	-
dc.identifier.uri	https://ciencia.iscte-iul.pt/public/pub/id/18679	-
dc.identifier.uri	http://hdl.handle.net/10071/12188	-
dc.description.abstract	Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.	por
dc.language.iso	eng	por
dc.publisher	Springer-Verlag	por
dc.rights	embargoedAccess	por
dc.subject	IT Service Management	por
dc.subject	ITIL	por
dc.subject	SLA	por
dc.subject	MDA	por
dc.subject	DSL	por
dc.subject	NFR	por
dc.subject	BPMN	por
dc.title	Model-Driven Service Level Management	por
dc.type	bookPart	por
dc.pagination	85-88	en_US
dc.peerreviewed	yes	por
dc.journal	Mechanisms for Autonomous Infrastructure, Management and Security	en_US
dc.volume	6155	en_US
dc.number		en_US
degois.publication.firstPage	85	por
degois.publication.lastPage	88	por
degois.publication.location	Zurich, Switzerland	por
degois.publication.title	Mechanisms for Autonomous Infrastructure, Management and Security	por
dc.date.updated	2016-12-07T14:27:02Z	-
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