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acessibilidade

http://hdl.handle.net/10071/12102
acessibilidade
Title: A Survey of Tool Support for the Animation of IT Services Process Models Execution
Authors: Marco Roque
Brito e Abreu, Fernando Manuel Pereira da Costa
Keywords: IT services
ITIL
process models
model-based animation
process execution
tool survey
Issue Date: 2013
Publisher: Springer-Verlag
Abstract: Process modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.
Peer reviewed: yes
URI: http://dx.doi.org/10.1007/978-3-642-36356-6_17
https://ciencia.iscte-iul.pt/public/pub/id/15176
http://hdl.handle.net/10071/12102
ISBN: 978-3-642-36355-9
ISSN: 10.1007/978-3-642-36356-6_17
Appears in Collections:CTI-CLI - Autoria de capítulos de livros internacionais

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