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acessibilidade

http://hdl.handle.net/10071/12102
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acessibilidade
DC FieldValueLanguage
dc.contributor.authorMarco Roque-
dc.contributor.authorBrito e Abreu, Fernando Manuel Pereira da Costa-
dc.date.accessioned2016-11-24T15:19:35Z-
dc.date.available2016-11-24T15:19:35Z-
dc.date.issued2013-
dc.identifier.isbn978-3-642-36355-9-
dc.identifier.issn10.1007/978-3-642-36356-6_17-
dc.identifier.urihttp://dx.doi.org/10.1007/978-3-642-36356-6_17-
dc.identifier.urihttps://ciencia.iscte-iul.pt/public/pub/id/15176-
dc.identifier.urihttp://hdl.handle.net/10071/12102-
dc.description.abstractProcess modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.por
dc.language.isoengpor
dc.publisherSpringer-Verlagpor
dc.rightsembargoedAccesspor
dc.subjectIT servicespor
dc.subjectITILpor
dc.subjectprocess modelspor
dc.subjectmodel-based animationpor
dc.subjectprocess executionpor
dc.subjecttool surveypor
dc.titleA Survey of Tool Support for the Animation of IT Services Process Models Executionpor
dc.typebookPartpor
dc.pagination230-245en_US
dc.peerreviewedyespor
dc.journalExploring Services Scienceen_US
dc.volume143en_US
dc.numberen_US
degois.publication.firstPage230por
degois.publication.lastPage245por
degois.publication.locationBerlin / Germanypor
degois.publication.titleExploring Services Sciencepor
dc.date.updated2016-11-24T15:16:24Z-
Appears in Collections:CTI-CLI - Autoria de capítulos de livros internacionais

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