Browsing by Subject Service recovery
Showing results 1 to 3 of 3
| Issue Date | Title | Author(s) | Type | Access Type |
|---|---|---|---|---|
| 2012 | Da reclamação de clientes à recuperação do serviço | Rita, Cláudia Sofia da Cruz | Master Thesis | Restricted Access |
| 16-Jul-2019 | Service failure and recovery strategy: The case of a China's time-honored restaurant | Chen Han | Doctoral Thesis | Open Access |
| 26-Nov-2020 | Service recovery strategies to negative online reviews on restaurant business: A case study on Zomato | Afonso, Joana Patrícia Fernandes | Master Thesis | Open Access |