Assessing IT project success: Perception vs. reality: We would not be in the digital age if it were not for the recurrent success of IT projects

Abstract

This study has significant implications for practice, research, and education by providing new insights into IT project success. It expands the body of knowledge on project management by reporting project success (and not exclusively project management success), grounded in several objective criteria such as deliverables usage by the client in the post-project stage, hiring of project-related support/maintenance services by the client, contracting of new projects by the client, and vendor recommendation by the client to potential clients. Researchers can find a set of criteria they can use when studying and reporting the success of IT projects, thus expanding the current perspective on evaluation and contributing to more accurate conclusions. For practitioners, this study provides a rich set of criteria that can be used for evaluating their projects, as well as strong evidence of the importance of considering not only project execution, but also post-project outcomes and impacts in the evaluation.