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Title: Addressing environmental, financial and social sustainability in the management of higher education quality
Authors: dos Santos Martins, H.
Loureiro, S. M. C.
Amorim, M.
Keywords: Marketing
Financial management
Quality assurance
Student retention
Faculty development
Course design
Institutions of higher education
Service quality
Environmental sustainability
Financial sustainability
Social sustainability
Quality management
Higher education quality
Literature review
Critical success factors
Issue Date: 2014
Publisher: Inderscience Publishers
Abstract: In a competitive world where building new business models for success through innovation, competitiveness and sustainability is on the agenda, higher education institutions should improve their performance without neglecting quality and sustainability issues. The aim of this study is to develop a framework using critical success factors and integrating quality and sustainability in higher education institutions. Previous studies regard quality and sustainability as separate issues, and those who deal with sustainability tend to be restricted to environmental aspects. Building on an extensive and systematic literature review on sustainability, quality and higher education themes we identify seven critical success factors for quality in higher education. The proposed framework can be a starting point to help top managers and course directors in higher education institutions, to create and manage their courses and respective institutions toward high standards of quality and sustainability.
Peer reviewed: Sim
ISSN: 1549-9324
Publisher version: The definitive version is available at:
Appears in Collections:BRU-RI - Artigo em revista científica internacional com arbitragem científica

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