Please use this identifier to cite or link to this item: http://hdl.handle.net/10071/34166
Full metadata record
DC FieldValueLanguage
dc.contributor.authorCarvalho, C.-
dc.contributor.authorKovach, J.-
dc.contributor.authorKalakou, S.-
dc.date.accessioned2025-04-08T08:48:14Z-
dc.date.available2025-04-08T08:48:14Z-
dc.date.issued2023-
dc.identifier.citationCarvalho, C., Kovach, J., & Kalakou, S. (2023). Reducing mobile phone repair cycle time at a telecommunications company using lean six sigma. Proceedings of the 6th European Conference on Industrial Engineering and Operations Management (pp. 590-591). IEOM Society International. https://doi.org/10.46254/EU6.20230180-
dc.identifier.isbn979-8-3507-0547-8-
dc.identifier.issn2169-8767-
dc.identifier.urihttp://hdl.handle.net/10071/34166-
dc.description.abstractDeveloping process efficiencies resulting in shorter cycle times (i.e., the elapsed time between starting and completing a job) is one mechanism organizations often use to achieve a competitive advantage, higher profits, and/or better customer satisfaction. This research examines how a telecommunications company is working to reduce their repair process cycle time through an action research project in which researchers work side-by-side with company employees to develop and implement practical solutions. Given the specific goal to reduce the cycle time of their existing repair processes across multiple locations, the company selected the Lean Six Sigma methodology to guide their process improvement efforts. This began with mapping the processes, analyzing measurement systems, and collecting cycle time data. In addition to establishing a baseline measurement, these data will be analyzed to identify the sub-process steps, product types, repairers, etc. with the longest cycle times. These aspects will then be analyzed further to determine the causes of waste in the process. Next, ideas will be developed regarding how to reduce/eliminate the causes of waste, these ideas will be evaluated using group decision-making tools, and the most appropriate solutions will be implemented. Finally, a control plan will be established to facilitate behavior change of employees working in the process and monitor the improved process performance to ensure long-term sustainment of the reduced cycle time.eng
dc.language.isoeng-
dc.publisherIEOM Society International-
dc.relation.ispartofProceedings of the 6th European Conference on Industrial Engineering and Operations Management-
dc.rightsopenAccess-
dc.subjectAfter-sales serviceeng
dc.subjectAction researcheng
dc.subjectCycle timeeng
dc.subjectLean six sigmaeng
dc.titleReducing mobile phone repair cycle time at a telecommunications company using lean six sigmaeng
dc.typeconferenceObject-
dc.event.typeConferênciapt
dc.event.locationLisbon, Protugaleng
dc.event.date2023-
dc.pagination590 - 591-
dc.peerreviewedyes-
dc.date.updated2025-04-08T09:47:21Z-
dc.description.versioninfo:eu-repo/semantics/publishedVersion-
dc.identifier.doi10.46254/EU6.20230180-
iscte.identifier.cienciahttps://ciencia.iscte-iul.pt/id/ci-pub-108029-
Appears in Collections:BRU-CRI - Comunicações a conferências internacionais

Files in This Item:
File SizeFormat 
confrenceObject_108029.pdf697,45 kBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpaceOrkut
Formato BibTex mendeley Endnote Logotipo do DeGóis Logotipo do Orcid 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.