Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/32334
Registo completo
Campo DC | Valor | Idioma |
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dc.contributor.author | Rodrigues, H. | - |
dc.contributor.author | Brochado, A. | - |
dc.contributor.author | Troilo, M. | - |
dc.date.accessioned | 2024-09-09T11:27:32Z | - |
dc.date.available | 2024-09-09T11:27:32Z | - |
dc.date.issued | 2020 | - |
dc.identifier.citation | Rodrigues, H., Brochado, A., & Troilo, M. (2020). Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas. Journal of Travel and Tourism Marketing, 37(5), 649-661.https://doi.org/10.1080/10548408.2019.1633986 | - |
dc.identifier.issn | 1054-8408 | - |
dc.identifier.uri | http://hdl.handle.net/10071/32334 | - |
dc.description.abstract | Thermal and mineral spa treatments are an important therapeutic tool backed by centuries of experience and numerous scientific studies showing its effectiveness. The research consisted of content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level, this research’s results help to fill research gaps in the literature by separating attributes linked to satisfaction from those related to dissatisfaction. This study is different as we focus on the factors affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment analysis. | eng |
dc.language.iso | eng | - |
dc.publisher | Routledge/Taylor and Francis | - |
dc.rights | openAccess | - |
dc.subject | Wellness tourism | eng |
dc.subject | Thermal | eng |
dc.subject | Mineral springs | eng |
dc.subject | Spa | eng |
dc.subject | Hotels | eng |
dc.subject | Satisfaction | eng |
dc.subject | Dissatisfaction | eng |
dc.subject | User-generated content (UGC) | eng |
dc.subject | Leximancer | eng |
dc.title | Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas | eng |
dc.type | article | - |
dc.pagination | 649 - 661 | - |
dc.peerreviewed | yes | - |
dc.volume | 37 | - |
dc.number | 5 | - |
dc.date.updated | 2024-09-09T12:25:51Z | - |
dc.description.version | info:eu-repo/semantics/acceptedVersion | - |
dc.identifier.doi | 10.1080/10548408.2019.1633986 | - |
dc.subject.fos | Domínio/Área Científica::Ciências Sociais::Economia e Gestão | por |
dc.subject.fos | Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais | por |
iscte.subject.ods | Saúde de qualidade | por |
iscte.subject.ods | Água potável e saneamento | por |
iscte.subject.ods | Proteger a vida terrestre | por |
iscte.identifier.ciencia | https://ciencia.iscte-iul.pt/id/ci-pub-60538 | - |
iscte.alternateIdentifiers.wos | WOS:WOS:000473881700001 | - |
iscte.alternateIdentifiers.scopus | 2-s2.0-85068453374 | - |
iscte.journal | Journal of Travel and Tourism Marketing | - |
Aparece nas coleções: | DINÂMIA'CET-RI - Artigos em revistas internacionais com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Tamanho | Formato | |
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article_60538.pdf | 965,54 kB | Adobe PDF | Ver/Abrir |
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