Utilize este identificador para referenciar este registo:
http://hdl.handle.net/10071/29725
Registo completo
Campo DC | Valor | Idioma |
---|---|---|
dc.contributor.advisor | Grilo, Teresa | - |
dc.contributor.advisor | Dias, José | - |
dc.contributor.author | Zhishan Liang | - |
dc.date.accessioned | 2023-11-23T12:53:35Z | - |
dc.date.available | 2023-11-23T12:53:35Z | - |
dc.date.issued | 2023-11-02 | - |
dc.date.submitted | 2023-09 | - |
dc.identifier.citation | Liang, Z. (2023). Evaluating the relationships between perceived patient value, patient satisfaction and loyalty by inpatients at a tertiary public hospital in China [Dissertação de mestrado, Iscte - Instituto Universitário de Lisboa]. Repositório Iscte. http://hdl.handle.net/10071/29725 | por |
dc.identifier.uri | http://hdl.handle.net/10071/29725 | - |
dc.description.abstract | Recent literature on patient satisfaction demands tertiary public hospitals to evaluate their performance of healthcare service delivery. With the rapid rise in admission rates in tertiary hospitals in China, Patient value is receiving increasing attention in addressing current challenges on the healthcare market and to retain patient satisfaction and loyalty. The objective of this study is to identify patient value definition and its dimensions in healthcare and to examine their relationships with patient satisfaction and loyalty. This research will shed new light on healthcare management in inpatient settings. A survey was undertaken to gather data, wherein a total of 740 questionnaires were collected from inpatients at the tertiary public hospital located in Shenzhen, China. Four dimensions of patient value are identified: interacting value, shared decision-making value, health-outcome value, and economic value. The quantitative study employs structural equation modelling to examine the relationships between patient value, patient satisfaction and loyalty and explores the results based on profiling variables. The results indicate that: (1) interacting value positively affects shared decision-making and health-outcome value; (2) shared decision-making value has a strong impact on health-outcome and economic value; (3) health-outcome value improves economic value and satisfaction; (4) economic value enhances patient satisfaction; (5) patient value is a precursor to patient satisfaction; and (6) patient satisfaction is an antecedent of loyalty. The findings provide healthcare personnel and hospital managers with managerial insights, such as strengthening effective communication, building privacy-protected environments, constructing collaborative decision-making, recruiting highly skilled medical personnel, and providing access to medical insurance, in particular taking measures to improve patient value, in order to maximise patient satisfaction and loyalty. | por |
dc.language.iso | eng | por |
dc.rights | openAccess | por |
dc.subject | Patient value | por |
dc.subject | Satisfação do doente -- Patient satisfaction | por |
dc.subject | Loyalty | por |
dc.subject | Inpatient settings | por |
dc.subject | Modelos de equações estruturais -- Structural equation models | por |
dc.title | Evaluating the relationships between perceived patient value, patient satisfaction and loyalty by inpatients at a tertiary public hospital in China | por |
dc.type | masterThesis | por |
dc.peerreviewed | yes | por |
dc.identifier.tid | 203388380 | por |
dc.subject.fos | Domínio/Área Científica::Ciências Sociais::Economia e Gestão | por |
thesis.degree.name | Mestrado em Gestão de Serviços e da Tecnologia | por |
iscte.subject.ods | Saúde de qualidade | por |
dc.subject.jel | I10 | por |
dc.subject.jel | Y40 | por |
dc.subject.jel1 | I Health, education, and welfare | por |
dc.subject.jel1 | Y Miscellaneous categories | por |
thesis.degree.department | Departamento de Marketing, Operações e Gestão Geral | por |
Aparece nas coleções: | T&D-DM - Dissertações de mestrado |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
---|---|---|---|---|
master_zhishan_liang.pdf | 904,61 kB | Adobe PDF | Ver/Abrir |
Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.