Utilize este identificador para referenciar este registo: http://hdl.handle.net/10071/25909
Autoria: Pimentel, L.
Rogala, P.
Data: 2022
Título próprio: The relationship between EFQM recognition system and management maturity
Título da revista: Management and Production Engineering Review
Volume: 13
Número: 2
Paginação: 81 - 91
Referência bibliográfica: Pimentel, L. & Rogala, P. (2022). The relationship between EFQM recognition system and management maturity. Management and Production Engineering Review, 13(2), 81-91. https://dx.doi.org/10.24425/mper.2022.142057
ISSN: 2080-8208
DOI (Digital Object Identifier): 10.24425/mper.2022.142057
Palavras-chave: Quality management
EFQM awards
EFQM recognition system
Business excellence
Management maturity
Resumo: The EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simulta neously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management imple mentation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.
Arbitragem científica: yes
Acesso: Acesso Aberto
Aparece nas coleções:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica

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