Please use this identifier to cite or link to this item: http://hdl.handle.net/10071/21080
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dc.contributor.authorFernández-Gámez, M. A.-
dc.contributor.authorBendodo-Benasayag, E.-
dc.contributor.authorSánchez-Serrano, J. R.-
dc.contributor.authorPestana, M. H.-
dc.date.accessioned2021-01-05T11:41:08Z-
dc.date.available2021-01-05T11:41:08Z-
dc.date.issued2020-
dc.identifier.issn2182-8458-
dc.identifier.urihttp://hdl.handle.net/10071/21080-
dc.description.abstractSocial media analysis is a powerful tool for tourism research that, at a relatively low cost, can be used to manage and process large datasets of comments, ratings, and shares from different online communities. However, the heterogeneous nature of unsolicited opinions, the complexity of natural language assessment, and differences in the characteristics of social-data sources hinder the accurate assessment of preferences. Likewise, the use of solicited data sources, such as direct polling, is typically resource-intensive, time-consuming, and geographically limited. We analyze a hybrid approach that combines active polling with passive social media analysis to rate tourist experience. To this end, we present a novel multiple criteria decision analysis model for preference-extraction from solicited and unsolicited data. The proposed approach can significantly reduce the number of polls required to accurately assess the preferences of a community, especially when surveying rural destinations, which are sparsely populated geographic areas situated outside cities and towns.eng
dc.language.isoeng-
dc.publisherUniversidade do Algarve-
dc.rightsopenAccess-
dc.subjectSocial media analysiseng
dc.subjectOnline communitieseng
dc.subjectTourists’ preferenceseng
dc.subjectRural tourismeng
dc.subjectMultiple criteria decision analysiseng
dc.titleHybrid preference assessment for tourism research using solicited and unsolicited opinions: an application in rural tourismeng
dc.title.alternativeEvaluación de preferencias híbridas para la investigación turística utilizando opiniones solicitadas y no solicitadas: una aplicación en turismo rurales
dc.typearticle-
dc.pagination7 - 13-
dc.peerreviewedyes-
dc.journalTourism and Management Studies-
dc.volume16-
dc.number3-
degois.publication.firstPage7-
degois.publication.lastPage13-
degois.publication.issue3-
degois.publication.titleHybrid preference assessment for tourism research using solicited and unsolicited opinions: an application in rural tourismeng
dc.date.updated2021-05-04T11:21:05Z-
dc.description.versioninfo:eu-repo/semantics/publishedVersion-
dc.identifier.doi10.18089/tms.2020.160301-
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Psicologiapor
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Economia e Gestãopor
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Sociologiapor
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Outras Ciências Sociaispor
iscte.identifier.cienciahttps://ciencia.iscte-iul.pt/id/ci-pub-74424-
Appears in Collections:DMQGE-RN - Artigos em revistas nacionais com arbitragem científica

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