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Title: The application of change management as a consultant in a Chinese enterprise during 2016-2017
Authors: Shi Jianhua
Orientador: Silva, António Vieira de
Keywords: Cleaning service
Human resources management
Project management
Performance management
Quality management
Correlation analysis
Gestão internacional
Gestão de recursos humanos
Gestão de projetos
Empresa de serviços
Issue Date: 22-May-2018
Citation: SHI JIANHUA - The application of change management as a consultant in a Chinese enterprise during 2016-2017 [Em linha]. Lisboa: ISCTE-IUL, 2017. Dissertação de mestrado. [Consult. Dia Mês Ano] Disponível em www:<>.
Abstract: In moderm society, the user’s expectation on the quality of the environment are becoming imperative. Especially for shopping malls, restaurants, office buildings, hotels, airports, railway stations and other public places, in the core areas of the city, the service quality has become a key element of people’s first impression. Because of that all of environmental service enterprises came into being to promote the development of the tertiary industry an important part of social economy. With new age of the golobalization bettwen strategic implementation and management challenges, how to improve the market competitiveness will be the hardest challenge to all of the enterprises. Face up to this challenge, to build human resources management system with high-qualified performance has become common concern to the company's leaders. However there are some arguments between human resource management and firm performance. Becasue do not have many research analysis samples on china small medium enteprise between human resource management and enterprise performance deeply. Therefore, this case study takes the small medium enterprises as a research project, analyzes the human resource management and the enterprise performance correlation deeply and detailly.
Peer reviewed: yes
Thesis identifier: 201932059
Designation: Mestrado em Gestão Internacional
Appears in Collections:T&D-DM - Dissertações de mestrado

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