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acessibilidade

http://hdl.handle.net/10071/16270
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acessibilidade
DC FieldValueLanguage
dc.contributor.authorEurico, S.-
dc.contributor.authorPinto, P.-
dc.contributor.authorSilva, J. A.-
dc.contributor.authorMarques, C.-
dc.date.accessioned2018-07-05T13:34:08Z-
dc.date.available2018-07-05T13:34:08Z-
dc.date.issued2018-
dc.identifier.issn1332-7461-
dc.identifier.urihttp://hdl.handle.net/10071/16270-
dc.description.abstractThis research explores the European Consumer Satisfaction Index model applied to higher education in tourism by including the construct of employability and by accounting for unobserved heterogeneity. In particular, it intends to identify segments of higher education institutions' (HEI) consumers based on the structural model estimates of the European Consumer Satisfaction Index (ECSI), enlarged with the employability construct. A model-based segmentation approach using FIMIX in PLS path model-ling is used. Th e ECSI is properly adjusted to the educational framework and shows its effectiveness when assessing students' satisfaction regarding the attended HEI. Two distinctive graduate segments are identifi ed using a sample of 166 HEI consumers. The results confi rm the assumption of heterogeneity as the relationships differ across segments and the need for HEIs to target those segments differently in such a competitive context.eng
dc.language.isoeng-
dc.publisherInstitut za turizam-
dc.relationinfo:eu-repo/grantAgreement/FCT/5876/147442/PT-
dc.rightsopenAccesspor
dc.subjectHigher education in tourismeng
dc.subjectECSIeng
dc.subjectFIMIXeng
dc.subjectPLSeng
dc.subjectPortugaleng
dc.titleThe ECSI model in higher education in tourism: a segmentation analysis in the Portuguese caseeng
dc.typearticle-
dc.event.date2018-
dc.pagination208 - 226-
dc.publicationstatusPublicadopor
dc.peerreviewedyes-
dc.journalTourism-
dc.distributionInternacionalpor
dc.volume66-
dc.number2-
degois.publication.firstPage208-
degois.publication.lastPage226-
degois.publication.issue2-
degois.publication.titleThe ECSI model in higher education in tourism: a segmentation analysis in the Portuguese caseeng
dc.date.updated2019-03-08T12:14:05Z-
dc.description.versioninfo:eu-repo/semantics/publishedVersion-
dc.subject.fosDomínio/Área Científica::Ciências Sociais::Economia e Gestãopor
iscte.identifier.cienciahttps://ciencia.iscte-iul.pt/id/ci-pub-48650-
iscte.alternateIdentifiers.wosWOS:000437523600007-
iscte.alternateIdentifiers.scopus2-s2.0-85051431336-
Appears in Collections:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica

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