Skip navigation
Logo
User training | Reference and search service

Library catalog

Retrievo
EDS
b-on
More
resources
Content aggregators
Please use this identifier to cite or link to this item:

acessibilidade

http://hdl.handle.net/10071/13967
acessibilidade
Title: Co-leadership and hotel management. The account systems USALI and BSC to improve effectiveness and efficiency. The portuguese case
Authors: Lamelas, J. P.
Filipe, J.
Keywords: Leadership
Co-leadership
Effectiveness
Efficiency
Hotel management
Issue Date: 2012
Publisher: ExcellingTech Publisher
Abstract: In a very competitive, uncertain and very complex environment, it is supposed that changing from a single leader to a leadership team with complementary skills is an evolution that may highly contribute for motivating, to allow a good organizational environment and to get a more effective and efficient system in the organization. This research aims to verify whether or not there is a relationship between the model of co-leadership and the improvement of effectiveness and efficiency in the Portuguese hotel companies. For this purpose, we got answers for 1723 questionnaires, interviews were made, customers' satisfaction was tested, economic and financial performance was studied and specific case studies were made. In the study, the results confirm that the stronger the co-leadership is, the better the effectiveness and the efficiency are. “Co-leadership” and “GOP – Gross Operating Profit” variables are strongly correlated among themselves and with other important indicators of operational effectiveness such as “Organizational Environment”, “Work Motivation” and “Customers' Satisfaction”.
Peer reviewed: yes
URI: https://ciencia.iscte-iul.pt/id/ci-pub-8591
http://hdl.handle.net/10071/13967
ISSN: 2047-0916
Appears in Collections:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica

Files in This Item:
acessibilidade
File Description SizeFormat 
Co-leadership and Hotel Management. The Account Systems USALI and BSC to Improve Effectiveness and Efficiency.pdf200.16 kBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Currículo DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.