Skip navigation
User training | Reference and search service

Library catalog

EDS
b-on
More
resources
Content aggregators
Please use this identifier to cite or link to this item:

acessibilidade

http://hdl.handle.net/10071/12963
acessibilidade
Title: The role of psychological capital and intragroup conflict on employees' burnout and quality of service: a multilevel approach
Authors: Leon-Perez, J. M.
Antino, M.
Leon-Rubio, J. M.
Keywords: Psychological capital
Workplace conflict
Conflict management
Well-being
Performance
Issue Date: 2016
Publisher: Frontiers Media S.A.
Abstract: Previous studies have found a negative association between intragroup conflict and both employees' health and performance, including the quality of service that employees provide. However, some authors have indicated that such negative effects of intragroup conflict depend on how conflict is managed. In addition, at individual level, research is increasingly emphasizing the role of psychological strengths (i.e., psychological capital) as predictors of health and performance. Thus, this research addresses both a main effect at individual level (psychological capital on burnout/quality of service) and a moderated cross-level model (2-2-1: intragroup conflict, conflict management climate and burnout/quality of service) in a cross-sectional survey study (N = 798 workers nested in 55 units/facilities). Results revealed a main effect of psychological capital on both burnout (r = ?0.50) and quality of service (r = 0.28). Also, there was an association between intragroup relationship conflict and burnout (r = 0.33). Finally, there was an interaction effect in which conflict management climate buffers the negative association between intragroup conflict and quality of service. Practical implications of these results for developing positive and healthy organizations that prevent potential psychosocial risks at group level while promote individual strengths are discussed.
Peer reviewed: yes
URI: http://hdl.handle.net/10071/12963
DOI: 10.3389/fpsyg.2016.01755
ISSN: 1664-1078
Ciência-IUL: https://ciencia.iscte-iul.pt/id/ci-pub-33194
Accession number: WOS:000387516100001
Appears in Collections:BRU-RI - Artigos em revistas científicas internacionais com arbitragem científica

Files in This Item:
acessibilidade
File Description SizeFormat 
frontiers.pdfVersão Editora333.02 kBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Currículo DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.