Knowledge integration in problem solving processes: a case study perceptions of workers

Abstract

This article analyses the knowledge integration in problem-solving situations which requires a high level of interaction and trust among workers. Literature review explores the main barriers associated to knowledge integration and use and even if most problem situations are solved in an unconscious way, automatically and in a few seconds, others situations requires more time, effort, teamwork, collaboration and extensive abstract knowledge. This research goal is to analyses the perceptions of the workers from Alpha Organisation. The research findings allow us to conclude that depending on the complexity of the workstation, the Operator decides if he has the knowledge and the tools to solve the problem or if he needs help from Managers. The use and share of employees' knowledge is an important factor to solve problems and strengthen performance. However, several organisational and individual barriers condition the process.