Skip navigation
Logo
User training | Reference and search service

Library catalog

Retrievo
EDS
b-on
More
resources
Content aggregators
Please use this identifier to cite or link to this item:

acessibilidade

http://hdl.handle.net/10071/10145
acessibilidade
Title: Attributes of information systems design leading to user satisfaction – a banking case study
Authors: Padinha, Bruno Miguel Mateus
Orientador: O’Neill, Henrique José da Rocha
Keywords: Information systems
Information systems success
Information systems design
User satisfaction
Banking information systems
Multiple linear regression
Issue Date: 2014
Citation: PADINHA, Bruno Miguel Mateus - Attributes of information systems design leading to user satisfaction – a banking case study [Em linha]. Lisboa: ISCTE-IUL, 2014. Dissertação de mestrado. [Consult. Dia Mês Ano] Disponível em www:<http://hdl.handle.net/10071/10145>.
Abstract: With the growing, pervasive use of information systems (IS) by most organizations, particularly companies in technology-intensive businesses such as banking, questions arise as to the effective success of those systems, how to measure it and, most of all, what influences it. User satisfaction, even if not an end goal of IS organizations, is frequently used as a measure of that success and it has been empirically shown to correlate with other more direct measures. Several research lines, then, look at what influences user satisfaction, particularly what characteristics of information systems and their development processes tend to result in higher user satisfaction. The research reported here looks at the specific case study of a Portuguese bank, for which a comprehensive survey is undertaken yearly to record the satisfaction of its thousands of IS users’ regarding its numerous information systems. Additional primary data was collected to characterize the information systems and their development processes, which, once structured and standardized alongside the user satisfaction survey results provided the basis for a quantitative analysis of the relationships between IS success, measured by user satisfaction, and its antecedents, using correlation and multiple linear regression techniques. The significant relationships are analyzed and the conceptual model’s results discussed in light of prior theory on the subject. Several implications for the practice and research communities are finally identified.
Description: Mestrado em Informática e Gestão
Peer reviewed: Sim
URI: http://hdl.handle.net/10071/10145
Thesis identifier: 201051524
Appears in Collections:T&D-DM - Dissertações de mestrado

Files in This Item:
acessibilidade
File Description SizeFormat 
2014_ISTA_DCTI_BRUNOPADINHA.pdf2.61 MBAdobe PDFView/Open


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Currículo DeGóis 

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.